Frequently Asked Questions

We know what our customers ask us many time.
By searching this part, you can find almost solutions you need to solve.

  • General Queries
  • Sizing Help
  • Payment
  • Return / Exchange & Refund
How to Initiate a Return or Exchange?
  • Start your return or exchange easily online! Visit our Returns & Exchanges section to initiate a request for your order.
  • Please submit the necessary information as instructed.
  • Return or exchange an item - Choose the item(s) you want to return or exchange from your order.
  • To ensure a smooth return or exchange, please initiate your request within 7 days of receiving your delivery.
  • We offer a convenient reverse pickup service through our courier partner. They will collect the item from your doorstep within 2-3 business days.
  • Once we receive the returned product, we will contact you to confirm your request (refund or exchange) and proceed accordingly.
  • For a smoother return experience, please return items in their original condition, with all tags attached and packaging intact. This includes ensuring the product is unused, unwashed, and undamaged.
Are there any additional charges for returns/exchange?

We levy a charge of INR 100 for any return orders as reverse shipment fee at the time of Refund.

How long can I expect to wait for my order?

For most metro and tier 1 cities, expect your order within 2-5 business days. Deliveries to other areas may take slightly longer. We'll keep you updated on your order status. If you have any questions, feel free to contact us.

How can I be sure my order was placed successfully?

We've got your order!

A confirmation email with all the details will be sent to your registered email address and phone number shortly. You'll also receive another notification once your order ships from our warehouse.

What happens if my order isn't delivered on time?

Haven't received your order after 7-10 business days?

Let us know! You can contact us at:

How can I find the right size?

Find your perfect fit!

We know choosing the right size can be tricky. That's why we offer a detailed size chart on each product page. Simply click "SIZE CHART" to see measurements and how the garment fits. This will help you ensure a comfortable and flattering fit.

It appears my payment was deducted from my bank account, but my order wasn't placed. What I can do?

In most cases, you'll see the refund reflected in your account within 2-3 business days. However, if you don't see the refund after this timeframe, please contact us by

Need to return or exchange an item?

To return or exchange an item, please visit our returns section on the website and initiate a return request for your order.

Carefully repack the product in its original packaging, including any tags. Our courier will pick up the package from you at your convenience. Once we receive the item back at our warehouse, we will inspect it and issue a refund to the same account you used to make the purchase.

Please note that handling fee of INR 100 is charged for returns.

What happens if my order arrives damaged?

While we aim to deliver the highest quality products, we understand that sometimes things might go wrong. If you receive a damaged or defective item, please let us know within 24 hours of delivery for a prompt resolution.

Here's how to report a damaged or defective product:

Oops! Received the Wrong Item? Don't Worry, We'll Fix It!

We apologize if you received the wrong item in your recent order. It's rare, but mistakes happen. To get the correct item to you quickly, please visit our easy returns section on the website. There, you can initiate a return request for the wrong item.

How long do I have to return my order?

Returns must be initiated within 7 days of delivery.

Hi! I just wanted to follow up on my replacement request. When can I expect it to arrive?

Returning or exchanging an item is easy! Here's what to expect:

  • Request your return or exchange online. We'll schedule a pick-up within 2-3 business days.
  • Relax, we'll take care of shipping. Your return should reach us in 7-10 days.
  • Quick processing. Once we receive your item, we'll inspect it within 72 hours and initiate your refund or exchange request.
  • Get your replacement or refund fast. Exchanges will arrive in 7-10 business days, and refunds will be processed promptly.

For further assistance please get us in touch:

Can I return everything?

Items received as part of promotional events or offers are not eligible for return or exchange.

Can you tell me when I can expect my refund?

Your return or exchange will be processed within 7 business days. This includes:

  • 7-10 day return shipping: Once you schedule your reverse pickup, it will take 7-10 business days for your product to arrive at our warehouse.
  • Quality check (within 24 hours): Upon arrival, your product will undergo a quick quality check (usually within 24 hours).
  • Refund or exchange initiation (within 72 hours): Once the quality check is complete, we will initiate your refund or exchange request within 72 hours.

How Refunds are Processed:

  • Promotional purchases (with coupon code): Refunds will be issued as store credit.
  • Non-promotional purchases (without coupon code): Refunds will be credited back to your original payment method (bank account)

How to Get Refunds for Discounted Purchases ?

For orders that included a discount and are subsequently returned, the discount will not be applied. You will be refunded the amount paid for the items at the (MRP), minus any shipping costs. The remaining balance will be issued as store credit.

What steps do I need to take to get a refund on a prepaid order?

For prepaid orders, the refund will be issued in the same way you used to pay for your order. It typically takes 4-5 working days for the money to be credited back to your account. If you haven't received your refund after that timeframe, feel free to contact your bank for assistance.

This revised version clarifies that the refund goes back to the original payment method, making it easier to understand. It also shortens the sentence for better readability.

  • Promotional purchases (with coupon code): Refunds will be issued as store credit.
  • Non-promotional purchases (without coupon code): Refunds will be credited back to your original payment method (bank account)
How can I track the status of my return?

Log in to your account for detailed information or contact us for assistance.